No Monitoring Data & Backup Fails with BackoffLimitExceeded on MySQL Database

I'm currently using the Claw Cloud Database service with a MySQL database instance. However, I'm encountering three issues:

1. The Monitoring tab shows no data.

2. Backups are failing with the error message: BackoffLimitExceeded.

3. When attempting to scale to 3 replicas, I encountered the following errors:

   ReplicasNotReady, Last Occur: 9m47s
   Pods are not ready in Components: [mysql], refer to related component message in Cluster.status.components

   ComponentsNotReady, Last Occur: 9m47s
   Pods are unavailable in Components: [mysql], refer to related component message in Cluster.status.components

The database is operational from the application side, but these system-level issues are blocking key features. Could this be a platform-level problem? Would appreciate help in identifying root causes or possible fixes.

Thanks in advance!