IMPORTANT SERVICE UPDATE: Devbox Discontinuation

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We would like to inform all users that the Devbox product on the ClawCloud Run platform will be officially discontinued on January 15, 2026, as part of our ongoing product strategy optimization.

Action Required: Please ensure all application data stored in Devbox is migrated before January 14, 2026.

We apologize for any inconvenience this may cause and appreciate your understanding and support during this transition.

For migration assistance or questions, please contact our support team at [email protected].

Thank you,
ClawCloud Run Team

support
2 Answers

Good afternoon! I am a developer of the ponOS Linux distribution, I am an active Devbox user. I didn't know about the shutdown of devbox, but today I noticed that my devbox container is unavailable. Why didn't you at least warn me? On other services, there are warnings by mail and in the web interface. I am very disappointed. Could you try to restore my DevBox? I used the SSH ssh -i command.\devbox [email protected] -p 32413. I had the directory /home/devbox/chroots, /backup(s), I will continue to use your services if you let me transfer the backup.

1

I am writing to express my extreme disappointment regarding the sudden suspension of my service. As a paying customer, I find the lack of direct notification completely unacceptable.

Why was no email sent regarding such critical information? My Devbox was fully operational yesterday, but today it is inaccessible. I only discovered the reason after stumbling upon a crude announcement in your forum.

Relying solely on a forum post with a mere 7-day notice is negligent, especially for paid subscribers. We do not monitor forums daily. Critical alerts regarding data and service continuity must be communicated via email or dashboard pop-ups.

My website and database are currently trapped on that server. This data represents a significant investment of my time and resources. Since I was not properly notified, I urgently request a temporary access window to back up my data.

Please provide a solution for me to retrieve my files immediately.

User Info:
ID: nWPCPHFqvs
NS: ns-9meh1hw3

11

Even though you sent an email alert on the 12th, the funny thing is that he was identified as spam by Google Mail

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