Dear Customers,
After careful consideration, we have made the difficult decision to discontinue our product and related services. We sincerely appreciate your trust and support throughout our journey together. This notice provides the full timeline and details of the transition to help you plan accordingly.
Discontinuation Schedule
The following table outlines the timeline for each service module:
| Module | Action | Effective Date (UTC) |
|---|---|---|
| Console | New customer sign-ups and purchases suspended. | April 23, 00:00 UTC |
| Official Website | Taken offline; no longer visible to customers. | May 11, 00:00 UTC |
| Console | Existing free-tier customers: all services discontinued. | May 11, 00:00 UTC |
| Console | Existing paid customers: eligible for a pro-rated refund based on remaining service period. Submit a refund request via the provided form. | Refund deadline: May 20, 00:00 UTC |
| Documentation | Taken offline; no longer visible to customers. Site will not be renewed. | May 11, 00:00 UTC |
| Blog | Taken offline; no longer visible to customers. Site will not be renewed. | May 11, 00:00 UTC |
| Q&A Forum | Taken offline; no longer visible to customers. Site retained for 2 months before permanent removal. | July 11, 00:00 UTC |
Refund Policy for Paid Customers
If you are an existing paid customer, please note the following:
- You are entitled to a refund based on the remaining unused service period.
- To request a refund, please fill out our Refund Information Collection Form (https://forms.gle/GDXsH9AUzqZSTY8NA) before the deadline.
- Refund deadline: May 20, 2026, 00:00 UTC.
- Requests submitted after the deadline will not be eligible for a refund. No exceptions will be made.
What You Need to Do
- Export or back up any data you wish to retain before May 11, 2026.
Contact Us
If you have any questions or require further assistance, please do not hesitate to reach out to our support team:
- Email: [email protected]
We understand this may be an inconvenience and sincerely apologize for any disruption. We are committed to making this transition as smooth as possible for you.
Sincerely,
ClawCloud Run
I payed 92.77 USD for a pro annual subscription. My total usage cost is 36.62 USD. The amount request in the google form that is requested to be input according to the form is the "Recharged Available". I never had to recharge ion any month, so this amount is 0. Why you are not counting the amount that is payed in advance but will never be used in my case 92.77 - 36.62 = 56.15 USD.
Is this a clever marketing trick? No that i found out the trick I can't go back to the Form and edit it. Are you kidding?
The form requires filling in two types of refunds:
These two types will be refunded separately. If you have never topped up your balance separately, please select "No" for "Do you have any unused account balance?"