Previously, I deployed the OpenList application using the Free Plan on your platform, and the application operated normally until it suddenly became unavailable this month. Subsequently, I learned about your platform's "Important Notice: Update on Idle Resource Reclamation Policy for Free Plan Users" (effective December 13, 2025) and speculated that this service interruption was related to the new policy. To restore the application service and smoothly access the stored data, I promptly upgraded to the Paid Plan in accordance with the platform's guidelines.
However, after completing the upgrade, the issue has not been resolved at all; instead, it has plunged into a more intractable predicament: on the one hand, data cannot be recovered from the Availability Zone corresponding to the Free Plan; on the other hand, the Availability Zone corresponding to the Paid Plan is completely inaccessible. I cant even access the relevant deployment interface.
It should be emphasized that your platform's Paid Plan explicitly promises to "include guaranteed resources, and your applications and services will NOT be forcibly scaled down or reclaimed due to login inactivity." The core purpose of my upgrading to the Paid Plan was to fulfill this guarantee, restore the service, and retrieve the data. However, up to now, the paid subscription has not provided me with any corresponding usable services, my core demands have been completely unmet, and the paid amount has not generated any actual value. Therefore, I hereby apply for a refund.
I suggest that your platform respect user data and provide users with a transition period instead of directly deleting it.
ID:SjXPqKT4ap
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