Dear Crawl Support Team,
I am writing to report an issue I am experiencing when trying to access my Account Center on your platform.
When I navigate to the Account Center page, I encounter an error message displayed prominently on the screen. The exact error message is:
500 failed to get credits info: failed to get account: record not found
I have already tried some basic troubleshooting steps, including:
Refreshing the page several times.
Logging out of my account and logging back in.
Trying to access the page from a different browser (or incognito mode).
Unfortunately, the error persists.
Could you please investigate this issue from your end? It seems to be a server-side problem related to retrieving my account information.
Thank you for your time and assistance.
Sincerely,
