Dear Crawl Support Team,
I am reaching out to report an issue I am encountering when attempting to access the Account Center on your platform.
I recently registered on your platform, and since then I am unable to view my subscription "Plan" in the Account Center. Instead, the following error message appears:
"500 failed to get credits info: failed to get account: record not found"
I have already tried some basic troubleshooting steps, including:
Refreshing the page multiple times
Logging out and back into my account
Attempting to access the page using a different browser and in incognito mode
Unfortunately, the issue persists despite these efforts. It seems to be related to a server-side problem when retrieving my account information.
Could you please look into this matter on your end? I would greatly appreciate your assistance in resolving the issue.
Thank you in advance for your help.
Sincerely
