Why won't the administrator address my issue?

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I paid $30 for the Hobby plan using Alipay, but now I am still stuck in the free plan. It has been almost 24 hours since I paid, why haven't you processed it? My ID: RBXCuRaKQia686ed78-4647-46bc-9b0f-d1edb3d7c89e.png

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