Payment system problem

Customer Service Department, ClawCloud
Relevant Responsible Personnel, AISG E-Commerce Private Limited

1. Applicant Core Account Information
   Account ID: cJUoZ7RfAX
   NS Information: ns-hcyqa5gx
2. Request Subject
   I am writing to formally apply for a full refund of the duplicate payment incurred due to an abnormal failed recharge for the ClawCloud $2 Hobby Plan.
3. Incident Details
   In March 2026, I initiated a recharge to subscribe to the ClawCloud $2 Hobby Plan. After my first recharge submission, the platform did not show a successful recharge status, and the corresponding benefits of the Hobby Plan were not credited to my account. For this reason, I completed the recharge operation a second time.
   Subsequent verification of my payment statement confirmed that both recharge transactions were successfully deducted, with the full payee name for both payments being AISG E-Commerce Private Limited. I only need to subscribe to the plan once, and the duplicate deduction is an abnormal situation. I hereby formally submit this refund application.
4. Relevant Order & Transaction Voucher Information
   Full Payee Name: AISG E-Commerce Private Limited
   Recharged Product: ClawCloud $2 Hobby Plan
   Payment Transaction ID: 2026032122001434031401284003
   Merchant Order Number: 2026032019074101000540027176234
   Associated Order Number: ab263263
5. Refund Requirements
   I apply for the refund of the duplicate deducted amount of $2, which is the payment for the Hobby Plan from the abnormal recharge incident;
   Please verify the above account and order information, process this refund application as soon as possible, and send the refund processing progress and final crediting result to the contact channel bound to my above account.
   Applicant Account ID: cJUoZ7RfAX
   Application Submission Date: March 21, 2026