11

• asked Jan 15

Requesting Data Recovery From Devbox

Dear Support Team, Regarding my terminated service (Devbox), I have a formal request. If you are unable to temporarily restore my instance or provide a data snapshot, I formally request a pro-rated refund for my "Hobby" plan subscri...

support

1 votes

0 answers

61 views

1

• asked Jan 15

Abnormal billing - ID: kSZxMs-UWV

ID:kSZxMs-UWV NS:ns-4po1iu6p only 1 app in my workspace. while 4 apps keep incurring charges. Thank you for your help!

feedback support

0 votes

0 answers

35 views

Lupin Anime 15

• asked Jan 14

App Launch Pad Not Running After Docker Image Inserted, And Terminal Deleting Data After 2 Minutes

App Launch Pad Not Running After Docker Image Inserted, And Terminal Deleting Data After 2 Minutes How We Gonna Deploy Our Packages??

feedback discussion support

0 votes

1 answers

221 views

Lupin Anime 15

• asked Jan 14

I Can't Start Devbox Always Showing Pending An Unhealthy Pod

I Can't Start Devbox Always Showing Pending An Unhealthy Pod From Last 3 Days I Tried Every Region Showing Unhealthy Pod And Devbox Pending Not Running.

feedback discussion support

1 votes

1 answers

170 views

Hoàng Thành 16

• asked Jan 13

Urgent: Refund Request - Hobby Plan Upgrade - Account:

Dear ClawCloud Support Team, I am writing to request an immediate refund for my Hobby Plan subscription ($5) which I purchased on January 13, 2026. Right after upgrading, I received an announcement stating that the Devbox service will be di...

feedback discussion support

0 votes

1 answers

86 views

Breeze 1

• asked Jan 12

Billing anomalies

Billing is abnormal when I create a new container. I'm unsure if this is due to residual resources from deleted containers still consuming resources. Could you please help me clean up or reset my workspace to restore normal billing? Tha...

support

0 votes

9 answers

72 views

1

• asked Jan 11

Workspace situation

Hello, My only Workspace under the japan region was completely deleted after executing a full deletion command. Currently, there is no entry or icon shown in the console. Due to plan restrictions, I cannot create a new Workspace, which make...

feedback support

0 votes

1 answers

31 views

1

• asked Jan 10

Refund Request for GitHub Account - QQ7700 (ID: 6KMPNwwVmu)

Dear GitHub Support Team, I hope this email finds you well. My name is Mao Yong Qi, and I am writing to formally request a refund for a charge applied to my GitHub account. Below are the detailed information for your reference and verificat...

feedback discussion

0 votes

0 answers

45 views

grbnb 3

• asked Jan 8

Abnormal billing situation

These RustDesk instances were created a long time ago, but they keep incurring charges and I can't find them in my app list. Thank you for your help! ID:NHWOfkobKv NS:ns-me0mqork

feedback discussion support

0 votes

1 answers

48 views

Cici 1

• asked Jan 8

ports limit of free plan

I’m using Claw’s Free Plan and want to create a Linux virtual machine. I’ve set up a Linux system via Devbox and need to open some specific ports. After I added the ports, an error popped up when I was updating the system: 【Resource Limit E...

discussion

0 votes

0 answers

51 views