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  • shuai huanaidi111 11
    •
    Problem: Pod List always shows 0
    Plan: Free Namespace: ns-c6q9p8ki ID: Tqu5NfkMHx Endpoint URL: tcp://tcp.us-east-1.clawcloudrun.com:46704 Pod name: not shown Issue description: The service was working before, but now Pod List becomes 0. After clicking update or restart, n...
    support
    1 votes
    0 answers
    20 views
  • shuai 猿人 3
    •
    How long will the promotional activity last
    I found that I can purchase one-year service for $18 now. I would like to know if the annual renewal fee for this account will remain at $18 in the future, or if it will revert to the original price later on
    discussion
    0 votes
    0 answers
    17 views
  • shuai jing sun 1
    •
    Account Setting is error 500 status
    I hope this email finds you well. I am writing to report an issue with accessing my account settings. Despite multiple attempts, I am unable to log in to adjust or view my account configurations. my ID:mudQBBEJmB
    discussion support
    0 votes
    0 answers
    30 views
  • shuai 11
    •
    can't create app , the application remains in the 'creating' state indefinitely.
    us-west-1 ID:yLn1P0-Ve4 NS:ns-x97tudg0
    feedback support
    1 votes
    1 answers
    43 views
  • shuai 1
    •
    How can I delete the current workspace?
    I'm encountering some access issues and would like to delete my current workspace and rebuild it in a different region. However, I can't find where to delete the workspace. Could you please help?
    support
    0 votes
    0 answers
    35 views
  • shuai 1
    •
    Request for Full Refund of Hobby Plan Subscription (Order Date: 2026/3/12, Amount: $18)
    Dear Support Team, I subscribed to the Hobby plan on March 12, 2026, and paid $18 via Alipay (the order number can be found in the downloaded invoice). This subscription was not my intention, and the system directly enabled auto-debit payme...
    feedback discussion support
    0 votes
    0 answers
    24 views
  • shuai 1
    •
    The machine has been running all day and still cannot be deployed to the public network.
    ID:t-FkRUmfaE NS:ns-pn0hs7w3 How can I quickly activate this public network address?
    feedback support
    0 votes
    0 answers
    41 views
  • shuai moyo wong 1
    •
    Refund Request for Unused Auto-Renewal Charges
    ID：VNyDzozBSw NS：ns-m0j8ak85 Dear ClawCloud, I'm a student user. I purchased your service last Aug but forgot to cancel auto-renewal. Here are the unauthorized charges for months I never logged in or used the service: · Sep–Dec 2023: 4 ...
    feedback
    0 votes
    0 answers
    25 views
  • shuai Керим Муталуп (/) 1
    •
    cannot add custom domain
    eternal pending. eu-central-1 zone. cname correct
    support
    0 votes
    0 answers
    24 views
  • shuai 1
    •
    Hysteria2 node is not working today
    I create a hysteria2 node on claw cloud, but it's unable to run. Nothing shows wrong on the page [https://us-west-1.run.claw.cloud/] , but hysteria2 is not working.
    support
    0 votes
    0 answers
    30 views
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