yinuo 1

• asked Dec 16, 2025

An email named "Important: Your Account Has Entered Grace Period"

When I checked my inbox, I saw an email from [[email protected]] informing me that my account was in the grace period and my account balance was insufficient, but there was a balance of $4.97 in my account. The content of the email ...

feedback support

0 votes

0 answers

37 views

hgdsfs 11

• asked Dec 15, 2025

Refund immediately, immediately!!!

It went wrong again, the whole project was down for more than twenty hours!!!! All my projects have now been deleted, I can't see anything at all!!! Refund immediately, immediately!!! It went wrong again, the whole project was down for ...

support

1 votes

2 answers

326 views

游小凱（YouKai29New） 1

• asked Dec 15, 2025

Subscription Issue - Unable to Log In

I purchased an annual renewal project/plan, but I was too busy to deal with it a while ago. Currently, I cannot even log in. I don't understand what this means. This (the annual plan) was an extra item added to the initial purchase.Can ...

feedback

0 votes

0 answers

30 views

21

• asked Dec 14, 2025

Error INTERNAL SERVER ERROR

I encounter an error when trying to link my Github account after logging in with my Google account. As a result, I’m unable to claim the $5 monthly gift. The error displayed is: "Error INTERNAL SERVER ERROR". This version is concise...

feedback

2 votes

9 answers

208 views

1

• asked Dec 14, 2025

Docker Image Pull Error on CLAW Cloud

I'm experiencing an issue when trying to pull a Docker image on my CLAW Cloud instance. Here are the details: Failed to pull image "eceasy/cli-proxy-api:latest": failed to pull and unpack image "docker.io/eceasy/cli-proxy-ap...

feedback discussion support

0 votes

1 answers

72 views

1

• asked Dec 13, 2025

Unauthorised subscription

Hi CS of clawcloud, I surprisingly found there is a charge of subscription. I never authorised and never used. Please organise refund at your earliest convenience. This is thoroughly not fun.Thanks

feedback

0 votes

2 answers

51 views

HumanMusic 1

• asked Dec 13, 2025

Update Failed certificates.cert-manager.io "XXX" not found

When I try to edit and update my application, this happens. Update Failed certificates.cert-manager.io "XXX" not found

feedback discussion support

0 votes

1 answers

34 views

1

• asked Dec 13, 2025

public address is always pending

I can't access my web nigther through the public address nor my custom domain. They are always in pending. Custom domain is pointing to public address, if public address is pending the custom domain can't be normal.

support

0 votes

3 answers

93 views

lieyanqzu 1

• asked Dec 11, 2025

The public address is always pending

Custom domains or not are always pending ID:HZ_qKYSQVr NS:ns-by52b0ya Region: Germany

feedback support

0 votes

1 answers

81 views

3

• asked Dec 11, 2025

About 5$ monthly bonus

Hi Support Team, I am writing to inquire about the GitHub binding monthly bonus ($5 credits). My account has been bound to my GitHub account for a while. Previously, I received the monthly credits successfully without any issues. However, f...

support

0 votes

3 answers

180 views