SHIN3291 1

• asked Dec 3, 2025

My server is suspended and cannot be started.

My server was suddenly suspended. I tried to start it, and a pop-up window said "Start succeeded," but the status still shows as suspended. I have no outstanding fees, which is very frustrating.

support

0 votes

2 answers

48 views

ChanningHe 1

• asked Dec 3, 2025

Requesting Refund for Unexpected Hobby Tier Charge – No Usage & No Response From Support

I am posting here because I recently noticed an unexpected charge on my account for the Hobby tier, even though I never requested or intended to upgrade my plan. I did add my payment method earlier, but I did not choose the Hobby plan. Howe...

discussion support

0 votes

0 answers

25 views

11

• asked Dec 2, 2025

The applied storage exceeds the quota

I am already subscribed to the Pro plan, and only 1 pod is running. Why can't I deploy any other app now? It always pops up "The applied storage exceeds the quota."

support

0 votes

2 answers

76 views

3

• asked Dec 2, 2025

connection timeout

Anyone having this error? How did you fix it? upstream connect error or disconnect/reset before headers. retried and the latest reset reason: connection timeout Earlier it was working now i am having this. Thanks! ID:-BkwBzqb_- NS:ns-wqqtzd...

support

0 votes

1 answers

35 views

猿人 3

• asked Dec 2, 2025

I have a free balance, but I am unable to innovate containers

Even the previous containers cannot be updated Pod List （0）

support

0 votes

1 answers

47 views

programmedsun 1

• asked Dec 1, 2025

Resource abuse on Singapore

Hello, I have noticed that the Singapore servers are using all their CPU cores at 100%, which is making that region very slow. Is there anything that can be done about the issue?

support

0 votes

1 answers

57 views

3

• asked Dec 1, 2025

[if115qg6pk]A deleted Storage unit remains listed in the billing usage report, but there is no way to delete it within the dashboard.

A deleted Storage unit remains listed in the billing usage report, but there is no way to delete it within the dashboard.Please help me remove it. ID:if115qg6pk NS:ns-xvwtdn95 AZ:ap-northeast-1 (JAPAN) Abnormal app name（Storage）：rustdesk-bn...

feedback support

0 votes

2 answers

76 views

mithril zx 1

• asked Nov 29, 2025

Request for Refund – Hobby Plan Service Stuck in Pending State

Hi Claw Cloud Support Team, I recently subscribed to the Hobby Plan, but the service I created has remained in a pending state for more than 24 hours and is still unavailable for use. Since I have not been able to utilize the service at all...

feedback

0 votes

3 answers

92 views

RK 131

• asked Nov 29, 2025

Unable to Delete my Database

Hello Team, I’m having an issue with a stuck database on my instance. The original WordPress installation was removed, but the database remains and shows an error state. I’ve already tried normal delete, force delete, and uninstall, but not...

support

0 votes

1 answers

51 views

1

• asked Nov 28, 2025

Forzen database config.

My credits have run out days ago, then the database stopped, now I have credits again but the database is still frozen and I can reset it or even delete id. How can I run it again?

feedback support

0 votes

0 answers

14 views