1

• asked Sep 15, 2025

500:failed to get credits info: failed to get account: failed to get account: record not found

500:failed to get credits info: failed to get account: failed to get account: record not found email:[email protected]

discussion

0 votes

1 answers

78 views

sixLau 1

• asked Sep 15, 2025

500:failed to get credits info: failed to get account: failed to get account: record not found

500:failed to get credits info: failed to get account: failed to get account: record not found

feedback

0 votes

2 answers

96 views

ParqEx 11

• asked Sep 14, 2025

n8n stuck in Creating state. Pod states Waiting state with Error

Hi, I tried updating my n8n pod and after that, the Pod has been offline. I tried reverting to the version that was working, and that has not worked either. i see this error: FailedScheduling, Last Occur: 1h26m First Seen: 1h26m count: 0 0/...

support

0 votes

0 answers

57 views

吴映雪 1

• asked Sep 14, 2025

Membership payment problem

I just paid $5 twice for a Claw Cloud Hobby monthly membership. My payment has been debited and I received the order invoice, but my account status still shows as the free version. I haven't upgraded to a membership yet, and I can't...

support

0 votes

1 answers

183 views

1

• asked Sep 12, 2025

Application Unavailable - Error "no healthy upstream"

Hello, One of my applications deployed on run.claw.cloud is currently unavailable. When I try to access it, I get the following error message: no healthy upstream Details: Platform: run.claw.cloud No recent configuration changes were made T...

feedback

0 votes

0 answers

115 views

1

• asked Sep 12, 2025

ClawCloud n8n Instance Stuck in "Creating" After Image Update

Dear ClawCloud Support Team, I hope this message finds you well. I am experiencing a serious issue with my n8n application hosted on ClawCloud Run. Four days ago, I updated the Docker image for my n8n instance from the previous version to n...

support

0 votes

0 answers

67 views

King Kai 11

• asked Sep 12, 2025

1 Unhealthy POD

How long does it takke to restart the n8n application after version update? I updated the version as previous one was disconnecting again and again while my internet was working fine. Once updated the version now POD is not running and stat...

discussion support

0 votes

0 answers

93 views

1

• asked Sep 10, 2025

I have paid for a Hobby membership subscription, but the account is not valid and the money has been swallowed by the system.

I just paid $30 for a Claw Cloud Hobby annual membership. My payment has been debited and I received the order invoice, but my account status still shows as the free version. I haven't upgraded to a membership yet, and I can't use t...

feedback

0 votes

4 answers

156 views

RAMZI 21

• asked Sep 9, 2025

I think this service is not managed anymore - don't waste your time and money like myself

I think this service is not managed anymore - don't waste your time and money like myself , since 5 days i'm sending support emails to resolve my issue and no one replies , i upgraded to the pro plan and no changes reflected on my a...

feedback support

1 votes

2 answers

182 views

11

• asked Sep 7, 2025

"Plan" Not Visible After Registration: 500 failed to get credits info: failed to get account: record not found

Dear Crawl Support Team, I am reaching out to report an issue I am encountering when attempting to access the Account Center on your platform. I recently registered on your platform, and since then I am unable to view my subscription "P...

feedback support

1 votes

1 answers

168 views