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1
•
asked Sep 15, 2025
500:failed to get credits info: failed to get account: failed to get account: record not found
500:failed to get credits info: failed to get account: failed to get account: record not found email:
[email protected]
discussion
0
votes
1
answers
78
views
sixLau
1
•
asked Sep 15, 2025
500:failed to get credits info: failed to get account: failed to get account: record not found
500:failed to get credits info: failed to get account: failed to get account: record not found
feedback
0
votes
2
answers
96
views
ParqEx
11
•
asked Sep 14, 2025
n8n stuck in Creating state. Pod states Waiting state with Error
Hi, I tried updating my n8n pod and after that, the Pod has been offline. I tried reverting to the version that was working, and that has not worked either. i see this error: FailedScheduling, Last Occur: 1h26m First Seen: 1h26m count: 0 0/...
support
0
votes
0
answers
57
views
吴映雪
1
•
asked Sep 14, 2025
Membership payment problem
I just paid $5 twice for a Claw Cloud Hobby monthly membership. My payment has been debited and I received the order invoice, but my account status still shows as the free version. I haven't upgraded to a membership yet, and I can't...
support
0
votes
1
answers
183
views
1
•
asked Sep 12, 2025
Application Unavailable - Error "no healthy upstream"
Hello, One of my applications deployed on run.claw.cloud is currently unavailable. When I try to access it, I get the following error message: no healthy upstream Details: Platform: run.claw.cloud No recent configuration changes were made T...
feedback
0
votes
0
answers
115
views
1
•
asked Sep 12, 2025
ClawCloud n8n Instance Stuck in "Creating" After Image Update
Dear ClawCloud Support Team, I hope this message finds you well. I am experiencing a serious issue with my n8n application hosted on ClawCloud Run. Four days ago, I updated the Docker image for my n8n instance from the previous version to n...
support
0
votes
0
answers
67
views
King Kai
11
•
asked Sep 12, 2025
1 Unhealthy POD
How long does it takke to restart the n8n application after version update? I updated the version as previous one was disconnecting again and again while my internet was working fine. Once updated the version now POD is not running and stat...
discussion
support
0
votes
0
answers
93
views
1
•
asked Sep 10, 2025
I have paid for a Hobby membership subscription, but the account is not valid and the money has been swallowed by the system.
I just paid $30 for a Claw Cloud Hobby annual membership. My payment has been debited and I received the order invoice, but my account status still shows as the free version. I haven't upgraded to a membership yet, and I can't use t...
feedback
0
votes
4
answers
156
views
RAMZI
21
•
asked Sep 9, 2025
I think this service is not managed anymore - don't waste your time and money like myself
I think this service is not managed anymore - don't waste your time and money like myself , since 5 days i'm sending support emails to resolve my issue and no one replies , i upgraded to the pro plan and no changes reflected on my a...
feedback
support
1
votes
2
answers
182
views
11
•
asked Sep 7, 2025
"Plan" Not Visible After Registration: 500 failed to get credits info: failed to get account: record not found
Dear Crawl Support Team, I am reaching out to report an issue I am encountering when attempting to access the Account Center on your platform. I recently registered on your platform, and since then I am unable to view my subscription "P...
feedback
support
1
votes
1
answers
168
views
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