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  • shuai Илья 1
    •
    My pod 'angel' is stuck in 'Terminating' for 4 hours. Error: DeadlineExceeded. Please force delete it.
    Hello! My application is stuck in a "Terminating" state for more than 4 hours in the Singapore (ap-southeast-1) region. I tried to delete it via the UI, but it's still there and locking my resources. Technical details: Region: S...
    support
    0 votes
    0 answers
    19 views
  • shuai film manage 11
    •
    Location Germany
    Why are Element Location Pods all out of reach?
    support
    1 votes
    0 answers
    24 views
  • shuai William Oliveira dos santos 1
    •
    n8n not working
    My n8n pod cannot start due to "volume node affinity conflict" using openebs-vg-lvm local storage. PVC: vn-homenv-nodevn-vn-n8n-n8n-mduefacv-0 Namespace: ns-7amiquwa The volume is tied to a node with taint: database.run.claw.cloud/n...
    support
    0 votes
    0 answers
    21 views
  • shuai eggy-paty-ruman 1
    •
    application for drawback
    My monthly plan was wrongly turned into an annual plan.
    support
    0 votes
    0 answers
    19 views
  • shuai Lyla Yang 1
    •
    Subscription Sync Issue - Hobby Plan Not Reflecting on Dashboard
    I am writing to report a synchronization issue with my account. I successfully upgraded and activated the Hobby Plan today, February 12, 2026. While I received the confirmation email stating my plan is active until February 12, 2027, my acc...
    support
    0 votes
    1 answers
    27 views
  • shuai Junhao Liu 1
    •
    How to Change Payment Method and Prepay in Advance on ClawCloud
    How can I change the payment method on ClawCloud, and is it possible to prepay a few days in advance?
    discussion
    0 votes
    0 answers
    33 views
  • shuai garyellow 3
    •
    I have a pod that's always been unhealthy.
    In the Singapore area, I always receive a notification that one pod is unhealthy, but I can't find it. ID:l-bKJipHoq NS:ns-yv79fawu
    support
    0 votes
    0 answers
    31 views
  • shuai 王浩 11
    •
    500:failed to get credits info: failed to get account: failed to get account: record not found
    500:failed to get credits info: failed to get account: failed to get account: record not found
    feedback
    1 votes
    0 answers
    121 views
  • shuai 江光玄 1
    •
    The system did not update after the top-up was completed. Please handle the exception.
    support
    0 votes
    0 answers
    34 views
  • shuai 31
    •
    "500 failed to get credits info: failed to get account: record not found"
    Dear Crawl Support Team, I am reaching out to report an issue I am encountering when attempting to access the Account Center on your platform. I recently registered on your platform, and since then I am unable to view my subscription "P...
    support
    3 votes
    1 answers
    92 views
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