1

• asked Mar 12

Request for Full Refund of Hobby Plan Subscription (Order Date: 2026/3/12, Amount: $18)

Dear Support Team, I subscribed to the Hobby plan on March 12, 2026, and paid $18 via Alipay (the order number can be found in the downloaded invoice). This subscription was not my intention, and the system directly enabled auto-debit payme...

feedback discussion support

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0 answers

47 views

1

• asked Mar 6

The machine has been running all day and still cannot be deployed to the public network.

ID:t-FkRUmfaE NS:ns-pn0hs7w3 How can I quickly activate this public network address?

feedback support

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0 answers

47 views

moyo wong 1

• asked Feb 28

Refund Request for Unused Auto-Renewal Charges

ID：VNyDzozBSw NS：ns-m0j8ak85 Dear ClawCloud, I'm a student user. I purchased your service last Aug but forgot to cancel auto-renewal. Here are the unauthorized charges for months I never logged in or used the service: · Sep–Dec 2023: 4 ...

feedback

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0 answers

31 views

Керим Муталуп (/) 1

• asked Feb 28

cannot add custom domain

eternal pending. eu-central-1 zone. cname correct

support

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0 answers

30 views

1

• asked Feb 26

Hysteria2 node is not working today

I create a hysteria2 node on claw cloud, but it's unable to run. Nothing shows wrong on the page [https://us-west-1.run.claw.cloud/] , but hysteria2 is not working.

support

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0 answers

39 views

我是海军呀 1

• asked Feb 26

can not create application , the application is creating.

ID:aVvoreBJdX NS:ns-o6047z26

feedback support

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0 answers

25 views

proversion 1

• asked Feb 26

failed to get credits info

500:failed to get credits info: failed to get account: failed to get account: record not found

support

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0 answers

18 views

1

• asked Feb 25

No $5 Credit After GitHub Login (Account Over 180 Days)

Hello ClawCloud Team,I recently logged in using my GitHub account, which has been registered for more than 180 days.However, I noticed that I did not receive the $5 promotional credit. I would appreciate it if you could kindly review my acc...

support

0 votes

0 answers

70 views

Majid Zanjiran 1

• asked Feb 22

One-month Hobby Plan Not Activated After Successful Payment

Hi, I recently purchased a one-month Hobby plan (discounted to $2) however my account is still showing as Free despite the payment being successfully processed and recorded in the Billing section of my profile. Could you please look into th...

support

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0 answers

44 views

550W 1

• asked Feb 22

Can't connect to object storage service at Singapore at a singapore app pod

Can't connect to object storage service at Singapore {code...}

feedback

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0 answers

17 views