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asked Mar 12
Request for Full Refund of Hobby Plan Subscription (Order Date: 2026/3/12, Amount: $18)
Dear Support Team, I subscribed to the Hobby plan on March 12, 2026, and paid $18 via Alipay (the order number can be found in the downloaded invoice). This subscription was not my intention, and the system directly enabled auto-debit payme...
feedback
discussion
support
0
votes
0
answers
47
views
1
•
asked Mar 6
The machine has been running all day and still cannot be deployed to the public network.
ID:t-FkRUmfaE NS:ns-pn0hs7w3 How can I quickly activate this public network address?
feedback
support
0
votes
0
answers
47
views
moyo wong
1
•
asked Feb 28
Refund Request for Unused Auto-Renewal Charges
ID:VNyDzozBSw NS:ns-m0j8ak85 Dear ClawCloud, I'm a student user. I purchased your service last Aug but forgot to cancel auto-renewal. Here are the unauthorized charges for months I never logged in or used the service: · Sep–Dec 2023: 4 ...
feedback
0
votes
0
answers
31
views
Керим Муталуп (/)
1
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asked Feb 28
cannot add custom domain
eternal pending. eu-central-1 zone. cname correct
support
0
votes
0
answers
30
views
1
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asked Feb 26
Hysteria2 node is not working today
I create a hysteria2 node on claw cloud, but it's unable to run. Nothing shows wrong on the page [https://us-west-1.run.claw.cloud/] , but hysteria2 is not working.
support
0
votes
0
answers
39
views
我是海军呀
1
•
asked Feb 26
can not create application , the application is creating.
ID:aVvoreBJdX NS:ns-o6047z26
feedback
support
0
votes
0
answers
25
views
proversion
1
•
asked Feb 26
failed to get credits info
500:failed to get credits info: failed to get account: failed to get account: record not found
support
0
votes
0
answers
18
views
1
•
asked Feb 25
No $5 Credit After GitHub Login (Account Over 180 Days)
Hello ClawCloud Team,I recently logged in using my GitHub account, which has been registered for more than 180 days.However, I noticed that I did not receive the $5 promotional credit. I would appreciate it if you could kindly review my acc...
support
0
votes
0
answers
70
views
Majid Zanjiran
1
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asked Feb 22
One-month Hobby Plan Not Activated After Successful Payment
Hi, I recently purchased a one-month Hobby plan (discounted to $2) however my account is still showing as Free despite the payment being successfully processed and recorded in the Billing section of my profile. Could you please look into th...
support
0
votes
0
answers
44
views
550W
1
•
asked Feb 22
Can't connect to object storage service at Singapore at a singapore app pod
Can't connect to object storage service at Singapore {code...}
feedback
0
votes
0
answers
17
views
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